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Roselynn Privacy Policy

Updated November 25, 2024​​

Roselynn Counseling Center ("we," "us," or "our") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information. We provide this information to ensure transparency and clarity about how we manage your data. This policy is accessible on our website to make it easy to locate and review.

 

1. Information Collection and Use

We gather information from visitors to our website to enhance their experience and meet their needs effectively. Our practices include the following:

  • Personal Information: We may collect your contact information (e.g., name, address, telephone number, email address) through online forms, email, or phone communications when you request information or support. However, you are not required to provide personal information to access our site.

  • Medical Information: We do not collect medical information through our website. Requests for such information must be submitted using a Medical Release form.

  • Non-Personal Information: We may collect data such as website usage, communication preferences, and aggregated statistics to improve our services. This information does not identify individual users.

We will not sell, share, or trade your personal or medical information without your explicit written consent. Collected data is used solely to enhance service delivery and personalize the user experience.

Important: To safeguard your privacy, do not include sensitive information (e.g., credit card details) in electronic communications unless explicitly required as part of a transaction process.

Our site may contain links to third-party websites. We are not responsible for their privacy practices or content.

 

2. Security

We implement robust security measures to protect your information from loss, misuse, or unauthorized alteration. Sensitive data transmission, such as credit card information, is encrypted using Secure Socket Layer (SSL) technology.

When third-party service providers process payments on our behalf, only the necessary information is shared, and these entities are prohibited from using your data for any secondary purpose.

While we adhere to industry standards for data security, no electronic transmission or storage method is 100% secure. Therefore, we cannot guarantee absolute security.

 

3. Google Analytics and Cookies

We use Google Analytics to collect information about website usage, such as visit frequency, visited pages, and referral sources. This data helps us optimize your experience. Google Analytics uses cookies to identify repeat visits to our website but does not collect personally identifiable information.

To learn more about Google Analytics’ data practices, visit the Google Privacy Policy. You may disable cookies in your browser settings to prevent tracking.

 

4. Children's Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect personal information from children under the age of 13 without parental consent. A completed parental consent form must be submitted to us before any personal information is provided by a child.

Parents or guardians can revoke consent by submitting a written request to our designated contact. We encourage parents to supervise their children's online activities.

 

5. Data Transfers Abroad

If you access our website from outside the country where our servers are located, your communications may result in the transfer of information across international borders. By using our website, you consent to these transfers.

 

6. Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement agencies to comply with legal requirements. We may disclose personal information if required by law, such as to address legal claims, prevent fraud, or protect the safety of individuals. Whenever legally permissible, we will notify you of such disclosures.

 

7. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website, and material changes will be communicated at least 30 days in advance.

 

8. Correcting and Updating Your Information

You may update or deactivate your information by contacting us via email or regular mail. We will respond to such requests within 30 days.

 

9. Medical Privacy Notice

This section explains how your medical information is used and disclosed, consistent with applicable laws such as HIPAA. Medical records are protected and disclosed only as permitted or required by law. Examples of permissible uses include:

  • Treatment: Sharing information among healthcare providers to coordinate care.

  • Payment: Disclosing information to insurers for billing purposes.

  • Operations: Using data for quality improvement and administrative activities.

You have the right to request access, corrections, or restrictions on the use of your medical information.

 

10. Contact Information

If you have questions about this policy or wish to file a complaint, please contact us at:
Roselynn Counseling Center

3121 Springbank Lane

Charlotte, NC 28226
[Insert Phone Number]
info@roselynncounseling.com

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Complaints regarding privacy rights may also be filed with the U.S. Department of Health and Human Services.

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